Rules and Policies

Conditions of Purchase:

 

Prices
All prices on the website are given in GB £ Pounds Sterling and include VAT. Postage and packaging will be added to these charges.

 

Text
The customer is responsible to make sure the name or text is correctly spelt including apostrophes, accents. Please email us logo in jpeg format on white background.

BC System cannot accept responsibility for typing errors made by the customer, or for products that are being phased out.

 

Orders
An order is placed on www.bcsystem.co.uk by following these steps:
Step 0: products are selected
Step 1: shopping basket is confirmed
Step 2: name and address are given
Step 3: payment method is chosen
Step 4: order is confirmed

An email will then be sent to you to confirm that your order has been placed by Paypal.

 

 

Payment

We are committed to protecting the security and privacy of your credit card. If you pay by credit card, your card details will be sent directly to a SSL server (Secure Socket Layer) and all information exchanged between you and the server will be encrypted.

The total amount of your purchases will be debited from your account once you have finished your order. It is impossible for an amount to be debited that is greater than the amount that you have already approved.

At BC system you can pay with the following PayPal and Credit cards: MasterCard, VISA, VISA Electron, Maestro.

 

Delivery

Delivery costs are based on the Post Office's current postal rates, plus a small sum to cover packaging and handling.

If you order multiple products at the same time from BC system, the weight of the products will be calculated and delivery charges will be calculated accordingly. Delivery time refers to the number of days that pass before  BC system  ships the ordered items. In the event of substantially extended delivery times, you will be immediately informed and given the opportunity to cancel or alter your order.

 

Returns

If you have bought products via our Internet shop, you will as a rule have the right to return your purchase. You should simply return the product to us within 14 days of receiving it. The products must be in the same condition as when you received them. Used products cannot be returned. Any right of return is void if you use the product in such a way that lessens the sales value of the product.

You can return a product by sending it to the following address:

 

BC System Engraving LTD

Unit F18A ,1 Dock Road

London E16 1AH

United Kingdom

 

In the event of returning a purchase, the price of the purchase will be credited to the account that was registered in connection with your purchase. Credit will be given as quickly as possible, after we have received the returned product(s) provided that they meet the conditions for right of return. Buyers are responsible for postal charges to return items.

 

Please write "REPLACEMENT" clearly on the envelope.

 

While not a requirement, handling is easier if all relevant information is included with the returned package; for example, a copy of the order confirmation, invoice or a copy of any previous correspondence, etc.


IMPORTANT! No right of return is provided for products that must be produced or adapted to individual requirements, as long as production or adaptation has already begun. However, this is only the case when you have already agreed to BC system beginning production or adaptation within the timeframe of your right to return. By accepting the conditions of purchase associated with the order of a product, you also accept that production of that product can begin within the timeframe of your right of return.

 

Guarantee
We offer you a two months guarantee for any fault in the manufacturing or material which becomes apparent during normal use of the product. This guarantee does not cover any deterioration due to incorrect use or handling, or to any alteration or misuse of the product. You must inform us of your claim as soon as possible. The goods will then either be repaired, exchanged or a refund given if a repair or exchange is not possible. The cost of returning goods by standard delivery will be refunded to you.

 

For any claim you should contact:

 

BC System Engraving LTD

Unit F18A ,1 Dock Road

London E16 1AH

United Kingdom

 

 

email: info@bcsystem.co.uk

 

Force Majeure


BC system can in no way be held responsible if it is unable to deliver the product(s) ordered due to reasons beyond our control; this applies also in case of fire, flooding, a strike, a lockout, electrical failure, no delivery or delays on the part of our suppliers.

 

Responsibility concerning the website and service
BC system  is not able to guarantee that its website will be in service at all times and that and it contains no errors. Errors may appear on the site relating to products and prices. If there would be an error, especially regarding price or delivery costs, we will inform you immediately. Should an error arise, should there be a problem with a delivery or if you have any other questions concerning our terms of sale and delivery please contact our sales team.

 

Privacy

When you place an order with  BC system, you provide us with your name, address, telephone number and e-mail address, so that we can send your products to you. All of the personal details that we register are strictly confidential. They will not be sold or shared with others. Time to time we can send to you an email with our offer.